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The Federal Consumer Assistance website is published by:
Federal Consumer Aid eV
Leipzig place 15

10117 Berlin

Phone: 49 (0)30 23326484-0

Fax: 49 (0)30 23326484-9

E-mail:

poststelle@bundesconsumerhilfe.de


Nonprofit organization

The Federal Consumer Aid is a non-profit association with the tax number 27/657/55408 and is registered in the Berlin (Charlottenburg) register of associations with the registration number VR 39647. It is represented in and out of court by its Federal Consumer President. Since December 1st, 2021 this has been Ricardo Dietl.


Imagery

Consumer Help has acquired all usage rights from the authors of the digital images, unless otherwise stated, for example in the accompanying image information.


Further use and publication of the images by third parties is only possible on the basis of the author's licensing regulations.


Picture agencies


Pexels.com, Fotolia.com, Adobe.stock, Getty images.inc



Legal Notice

All information on this website has been carefully checked. However, we cannot guarantee the completeness, accuracy, timeliness and availability. Likewise, no liability is assumed for damages caused by the use of the information provided or when retrieving and downloading data.


The information provided can be changed, supplemented or removed at any time.

To the extent that the Federal Consumer Assistance website contains links to third-party websites, we assume no responsibility for the content or availability of these pages. The Federal Consumer Aid expressly distances itself from content that may be relevant to criminal or liability law or that violate common decency.


The Federal Consumer Assistance website is intended exclusively for general information and not for advice on specific legal issues. Legal advice is the task of lawyers, notaries and other specially authorized persons and bodies.


The content published on the Federal Consumer Assistance website, in particular texts, tables, graphics, films and images, is protected by copyright. Commercial use is not permitted and requires prior approval in individual cases. To do this, please contact the press and information staff of the Federal Executive Board. An exception applies to federal consumer assistance press releases. The press releases from the Federal Consumer Aid may be reproduced and made accessible provided that “Federal Consumer Aid press release dated” including the corresponding date is stated as the source.


Linguistic reference

We want to make our website as understandable and reader-friendly as possible. Therefore, in individual cases we refer to groups of people only in the masculine form. However, in terms of content, the respective terms refer to all genders. We ask for your understanding for this simplification, which is made solely for reasons of better readability.