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Contact us: We are here for you. Here you will find all the information you need to get in touch with us. Your questions, concerns and suggestions are important to us – we look forward to hearing from you.

Feel free to use ours contact formto contact us.

Information from Federal Consumer Assistance

We always act to the best of our knowledge and belief. As a consumer protection organization in Germany, there is always the potential to get confused with the consumer advice center or other organizations. We would like to point out that we are not the consumer advice center and do not belong to it. Federal Consumer Assistance does not seek to replace the consumer advice center or to compete with it; We are the self-representative organization of consumers in Germany and, unlike the consumer advice center, we are independent of the state.


Federal Consumer Assistance does not offer any active advisory services. We advocate for your interests through a complaint procedure, which you can use here can inform.

Telephone inquiries

If you are interested in collaboration, membership, collaboration or any other type of collaboration, would like to find out about federal consumer assistance, tell us about your concerns and would like to speak to someone, you can do so at 49 (0)30 23326484-0 do. Please note that this phone number is not a Service or advice hotline acts.

We want a good working atmosphere for our service providers, employees and members. We have therefore instructed our hard-working telephone operators to immediately end telephone calls with offensive, vulgar or inhumane content.

Feel free to use ours contact formto contact us.

Information from Federal Consumer Assistance

We always act to the best of our knowledge and belief. As a consumer protection organization in Germany, there is always the potential to get confused with the consumer advice center or other organizations. We would like to point out that we are not the consumer advice center and do not belong to it. Federal Consumer Assistance does not seek to replace the consumer advice center or to compete with it; We are the self-representative organization of consumers in Germany and, unlike the consumer advice center, we are independent of the state.


Federal Consumer Assistance does not offer any active advisory services. We advocate for your interests through a complaint procedure, which you can use here can inform.

Telephone inquiries

If you are interested in collaboration, membership, collaboration or any other type of collaboration, would like to find out about federal consumer assistance, tell us about your concerns and would like to speak to someone, you can do so at 49 (0)30 23326484-0 do. Please note that this phone number is not a Service or advice hotline acts.

We want a good working atmosphere for our service providers, employees and members. We have therefore instructed our hard-working telephone operators to immediately end telephone calls with offensive, vulgar or inhumane content.

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